Your data

Delete your LedgerLog account

You can delete your LedgerLog account and its data yourself, from inside the app. You do not need to contact us first.

How to delete your account

1. Open the LedgerLog app and sign in.
2. Go to the Account tab.
3. Scroll to the bottom and tap Delete account.
4. Review the summary of what will be removed, then confirm. If you own a shared account, the summary also tells you how many teammates will lose access.

Deletion is immediate and cannot be undone.

Cancel your subscription first

Subscriptions are billed by Apple or Google, not by us, so deleting your account does not cancel one. Cancel it in your App Store or Google Play account settings, otherwise it keeps renewing.

What is deleted

• Your profile, email address, name, and password.
• Every invoice, receipt, and bank statement you uploaded, including the original files.
• All extracted data, reconciliation matches, categories, and reports.
• Your email-ingestion address and its history.
• Accounts you own, together with the memberships of anyone you invited to them. Their own personal accounts are not affected.

What we keep, and for how long

• A one-way hash of your email address, kept indefinitely. It records how much of your monthly allowance and paid credit had been used, so that deleting and re-registering the same address cannot reset it. It is a hash, not your address: it cannot be read back, and it is not used to contact you or to rebuild your account.
• Raw forwarded emails, for up to 90 days from the day they arrive, then deleted automatically.
• Diagnostic extraction logs, for up to 30 days, then deleted automatically.
• Billing records held by Apple, Google, and our subscription provider, for as long as their own policies and our accounting and tax obligations require. We do not control these and cannot delete them on your behalf.

Deleting data without deleting your account

You can delete individual documents, bank statements, and reports at any time from inside the app. Note that the allowance or credit used to process a document is not returned when you delete it, because the processing has already happened.

Need help?

If you cannot access the app to delete your account, email us at contact@pocketimplementation.com from the address on the account and we will delete it for you.

For the full picture, see our Privacy Policy.